Microwave Networks is a one stop shop for services

For over 50 years, Microwave Networks has built and delivered mission critical microwave radio communications products and services for public safety, government, utilities, industrial enterprise and carriers. Our radios support native TDM and native Ethernet/ IP and are P25, DMR, and LTE compatible.

Design Services

Microwave Networks design services include the following:

  • Path Surveys
  • Frequency Planning & Coordination
  • Network Design
  • Transmission Engineering
  • Networking Engineering including MPLS
  • Project & Site Engineering
  • Cyber Security Controls

Microwave Networks has designed thousands of mission critical microwave radio communication networks.

Our microwave experience and specialized attention to detail ensures that networks are designed correctly for reliability and availability. We engineer to at least 5 x 9s reliability or better. We strive for link budgets of greater than 30 dB. We engineer network redundancy and protection with ring configurations and or hot standby radios for spur paths. We design redundant networks for effortless switching from primary to backup equipment ensuring operational continuity. In the case of integrated MPLS networking, we design mission critical service.

Design Criteria

  • 99.999 % Availability or better
  • Link Budgeting ≥30 dB Margin
  • Loop and HSB Redundancy
  • Fault Tolerant
  • No Single Point of Failure
  • Essential Throughput
  • Fast Hitless Switching
  • Network Security

Build Services

Microwave Networks build services include the following:

  • Project Management
  • Factory Staging and Integration
  • Factory Acceptance Testing
  • Build Documentation
  • Field Installation and Supervision
  • Field Acceptance

Microwave Networks has built thousands of mission critical microwave radio communication networks.

Upon receiving a purchase order for a network, we assign an experienced microwave program manager (PM) to the project. The PM is responsible for execution of the project from customer communications, factory staging, factory acceptance, organizing documentation, scheduling installation, and supervising installation until the field acceptance. Often, customers visit our factory in Stafford, Texas to witness factory acceptance testing and receive training.

Life Cycle Support Services

Reliability is a critical factor when operating a mission critical network. Microwave Networks, Inc. offers a wide range of warranties that can be tailored to support the specific needs of mission critical customers who require reliable microwave communications systems.

Microwave Networks custom life cycle support services :

  • Extended Warranties – custom warranties of up to 20 years
  • 24/7 Technical Support Line
  • Training – onsite and at Microwave Networks factory
  • Spares and Safety Stocks
  • Advanced Replacement
  • Preventive Maintenance
  • SW and HW Refresh Programs

A custom life cycle support services program is tailored to the specific needs of your microwave communications systems. Our goal is to deliver Peace of Mind by achieving and supporting high network reliability and availability.

Warranty Repair Services

As part of our commitment to quality and customer satisfaction, Microwave Networks guarantees every product we manufacture against defects in materials and workmanship for two years. Failures to products within that time will be repaired under our standard
warranty repair and RMA procedure at one of our global repair depots to ensure quick repair and available parts for emergencies.

For repairs, customers call the Customer Service Department for a Return Material Authorization (RMA) number, package the equipment, write the RMA number on the package, and ship the package to the repair depot address given to you by our customer support personnel. The average turnaround time for regular repairs is less than 30 days.

For emergency replacement through Microwave Networks’ exchange program, we will ship a module when available, on loan, within two days.

Microwave Networks offers four levels of warranty:

  • 2-Year Standard Warranty
  • 3-Year Extended Warranty
  • 5-Year Super Warranty
  • Custom Life-Time Warranty

Each warranty delivers hassle-free, worry-free repair of equipment tailored to fit your operational needs and budget. With Microwave Networks warranty program, there is no need to issue purchase orders when equipment needs to be repaired. Our Customer Service Department will handle your repairs with a simple Return Material Authorization (RMA) form.

The 2-Year Standard Warranty is a basic warranty on all Microwave Networks manufactured equipment. Every customer receives the 2-Year Standard Warranty when they buy equipment from Microwave Networks.The 3-Year Extended Warranty gives you an extra of year of hassle-free repair. Customers can buy 3-Year Extended Warranty for a nominal fee. It is an insurance policy that avoids costly out-of-warranty repair and minimizes administrative paperwork for an extra year beyond the standard warranty.The 5-Year Super Warranty saves you money. It is an investment that reduces repair costs from three to five years, paying for itself overtime. By making a nominal 5-Year Warranty investment when you buy Microwave Networks equipment, you can avoid costly out-of warranty repairs, administrative hassles, and aggravation, reducing long-term operational budgets and ensuring smooth and reliable operations.The Life-Time Warranty is a custom warranty that extends the warranty program for the life of your Microwave Networks equipment.

Please ask your Microwave Networks Sales Director or Service Representative for a customized quote.

24/7 Technical Support

In response to the need for timely and accurate information about microwave radio operation, troubleshooting, or in-field upgrades and replacements, we offer unsurpassed technical support. Our engineers provide phone support 24 hours-a-day, seven days a week. Engineers solve the majority of customer issues relating to installation, maintenance, and troubleshooting of microwave products over the telephone.

Repairs & Return Material Authorization

As part of our commitment to quality and customer satisfaction, Microwave Networks guarantees every product we manufacture against defects in materials and workmanship for two years. Failures to products within that time will be repaired under our standard warranty repair and RMA procedure at one of our global repair depots to ensure quick repair and available parts for emergency situations.

For repairs, call the Customer Service Department for a Return Material Authorization (RMA) number, package the equipment, write the RMA number on the package, and ship the package to the repair depot address given to you by our customer support personnel. The average turnaround time for regular repairs is less than 30 days.

Emergency Advanced Replacement Service

For emergency replacement through Microwave Networks’ exchange program, we will ship a module when available, on loan, within two days. Also see Warranty Repair Services

Training

Microwave Networks offers several training courses:

  • Fundamentals of Microwave Radio
  • Networking Fundamentals and Cyber Security
  • Proteus MX / MXD Operations and Maintenance
  • Proteus MX / MXD Installation and Commissioning
  • Proteus UMX Operation, Maintenance and Installation
  • Proteus OIP Operation, Maintenance and Installation
  • Network Management System

Microwave Networks provides training at its factory or at customers’ facilities. Training can be tailored to the specific needs of your microwave communications systems.

Our Training Courses





We welcome you to view our list of courses. Should you like to register to one of our courses, please fill up the form and we’ll get back to you

 

 

Fundamentals of Microwave Radio

Overview:

The Fundamentals for Microwave Radio is an introductory course designed for those who are new to microwave radio communications. This course is conducted by a certified Microwave Network instructor with extensive practical field experience.

Objective:

Understand basic concepts of microwave radio operations, essential parts of microwave radio systems and microwave communications applications

Prerequisites:

Entry level course, student should have basic understanding of radio communications and data networking.

Download full course topics pdf>>

Networking Fundamentals and Cyber Security

Overview:

The Networking Fundamentals and Cyber Security is an introductory course for anyone new to networking and looking to understand the basics. This course is conducted by certified Microwave Network instructor with extensive practical field experience.

Objective:

Understand basic networking concepts in Ethernet LANs, routing, IP addressing, WAN technologies and Transport Layer protocols

Prerequisites:

Entry level course, student should have basic understanding of digital electronics.

Download full course topics pdf>>

Proteus MX/MXD Operations & Maintenance – 1 Day

Overview:

The Proteus MX / MXD Operations and Maintenance course is an instructor lead theory and hands on training class. Along with theory of operations the students will work on a Proteus radio link on equipment configuration and troubleshooting. This course is conducted by certified Microwave Network instructor with extensive practical field experience.

Objective:

Upon completion of the course the student will understand the Proteus MX / MXD operations and work with the Element Manager to configure, provision and troubleshoot radio.

Prerequisites:

Completion of Fundamental of Microwave Radio course or understanding of following:

  • Basic microwave systems operations
  • Basic RF knowledge: modulation, propagation, power and signal measurements
  • Fundamentals of networking

Download full course topics pdf>>

MX/MDX Installation and Commissioning

Overview:

The Proteus MX / MXD Installation and Commissioning course is an instructor lead theory and hands on training class. Along with best practice installation standards the students will work on a Proteus radio link on equipment configuration and commissioning. This course is conducted by certified Microwave Network instructor with extensive practical field experience.

Objective:

Upon completion of the course the student will be proficient with installation standards and commissioning a Proteus series microwave radio and work with the Element Manager to configure, provision and troubleshoot the radio.

Prerequisites:

Student needs to have successful completed the following courses along with good understanding of radio communications and data networking.

  • Fundamental of Microwave Radio
  • Proteus MX / MXD Operation and Maintenance

Download full course topics pdf>>

Proteus UMX Operation, Maintenance, and Installation

Overview:

The Proteus UMX Operation, Maintenance and Installation course is an instructor lead theory and hands on training class. Along with theory of operations the students will work on a Proteus radio link on equipment configuration and troubleshooting. This course is conducted by certified Microwave Network instructor with extensive practical field experience.

Objective:

Upon completion of the course the student will understand the Proteus UMX operations and work with the Link Manager to configure, provision and troubleshoot the radio.

Prerequisites:

Completion of Fundamental of Microwave Radio course or understanding of following:

  • Basic microwave systems operations
  • Basic RF knowledge: modulation, propagation, power and signal measurements
  • Fundamentals of networking

Download full course topics pdf>>

Proteus OIP Operation, Maintenance, and Installation

Overview:

The Proteus OIP Operation, Maintenance and Installation course is an instructor lead theory and hands on training class. Along with theory of operations the students will work on a Proteus radio link on equipment configuration and troubleshooting. This course is conducted by certified Microwave Network instructor with extensive practical field experience.

Objective:

Upon completion of the course the student will understand the Proteus OIP operations and work with the Element Manager to configure, provision and troubleshoot the radio.

Prerequisites:

Completion of Fundamental of Microwave Radio course or understanding of following:

  • Basic microwave systems operations
  • Basic RF knowledge: modulation, propagation, power and signal measurements
  • Fundamentals of networking

Download full course topics pdf>>

Network Management Systems

Overview:

The Network Management System course provides theory and hands on training on Microwave Networks’ Network Management System (NMS). The course includes classroom lectures and practical exercises. During the course students will use the Element Manager to configure, monitor, and trouble shoot radios. This course is conducted by certified Microwave Network instructor with extensive practical field experience.

Objective:

Upon completion of the course, technicians will understand the Network Management System and work with the Element Manager to configure, provision and troubleshoot the radio.

Prerequisites:

Completion of Fundamental of Microwave Radio course along with the completion of a Proteus course as it relates to the students radio requirement

  • Proteus MX / MXD Operation and Maintenance
  • Proteus UMX Operation, Maintenance and Installation

Download full course topics pdf>>

 

Information & Literature

Thank you for your interest in our products. Please complete the form below to request a copy of our Product Literature.





Technical Support

For assistance, contact our Technical Support department by any of the methods below:

Technical Support

+1 (281) 263-6501

US Toll Free

+1 888 225-4762

Repairs/RMA

Please fill out our RMA form by clicking here.

Call us for a Return Material Authorization number (RMA) or fax this form prior to shipment of any equipment to Microwave Networks Inc.

Write ALL RMA numbers on the outside & inside of the package.
Download our Support Services brochure. Learn how we can help you maintain a reliable network.